So, on a positive note, the cats are happy and healthy in Germany. Ev said they are so clean that they look like they just got back from a groomer, so my Poise Pad mats worked well. :) It seems that they were well treated while in transit, so that makes me happy.
Except for all of the extra money I ended up spending on them, I am happy with Lufthansa's pet shipping. I'll let you know when I hear back about my claim.
I too have used Barthco and am ready to contact supervisors owners someone to get these barthco (Mike and Lauren) people fired! I used them once in April and then stupid me- call them again thinking I a had no choice...they pretended to book my flight- but never booked me!
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